Meet our talented
Operations team

We are the face of Younited for our customers, we help them go through their entire credit journey, making sure they live the best experience.

oparetions header

Across our European subsidiaries, more than 200 Younies work in Operations in a variety of jobs from customer service to granting and training.

What we do

  • Customer Service & Collections: We help our customers during all steps of their credit journey, either while onboarding or if they go through more difficult times.
  • Granting: We analyze our customers applications and try to make the rightest decision, even if it means saying no to an applicant!
  • Anti-fraud & Anti-Money Laundering (AML): We prevent and detect fraud and money laundering risks.
  • Business transformation and performance (OPS Lab): From analytics to outsourcers management or project management, we help all operations expertise teams, to make sure they are well monitored, efficient and innovative.
  • Quality & Training: We train all operations expertise teams and guarantee they serve our customers in the best way possible, through procedures and controls.

Meet the “Younies”

temoignage Laia Carbonera
joined in 2017 and now Deputy COO Iberia
temoignage Carole Lepinaux
joined our French marketing team in 2012 and is now Chief Operations Officer France (video in French)
joined in 2023 as Customer Service Manager (video in French)
joined Younited in 2023 and in charge of B2B Debt Collection (video in French)