{"id":632,"date":"2024-09-24T10:22:01","date_gmt":"2026-05-11T15:07:15","guid":{"rendered":"https:\/\/younited.com\/partners\/support\/dissatisfaction-client-younited-pay\/"},"modified":"2026-05-11T16:00:05","modified_gmt":"2026-05-11T16:00:05","slug":"dissatisfaction-client-younited-pay","status":"publish","type":"support","link":"https:\/\/younited.com\/partners\/en\/support\/dissatisfaction-client-younited-pay\/","title":{"rendered":"How can my clients express their dissatisfaction regarding Younited Pay ?"},"content":{"rendered":"<p><span data-contrast=\"auto\">Our team strives to respond to all customer complaints within 72 hours. Your clients can write to us via <a href=\"https:\/\/support-consumer.younited.com\/hc\/fr\/requests\/new\">the contact form<\/a> ( in french, italian or spanish) by selecting:<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"5\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">As a prospect: &#8220;I would like to apply for financing,&#8221; specify payment in installments with a merchant, and choose the reason &#8220;I would like to make a complaint&#8221;;<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"5\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"auto\">As a customer: &#8220;I already have financing,&#8221; specify payment in installments with a merchant, then &#8220;I have an issue to report&#8221; and select the reason &#8220;I would like to make a complaint.&#8221; Your clients can also log into their Younited account or send us a letter by post to the following address: Younited &#8211; Customer Service TSA 32500 92894 Nanterre Cedex 9<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<\/ul>\n<p><span data-contrast=\"auto\">For more details on the handling of Younited customer complaints, you can consult our <a href=\"https:\/\/www.younited-credit.com\/media\/203888\/dispositif-politique-de-gestion-des-reclamations-site-yc-07-2024.pdf\">complaints management procedure ( in french)<\/a>. <\/span><\/p>\n<p><span data-contrast=\"auto\">Note: In case of a complaint about the goods purchased by your client, this should be handled by your own services. <\/span><\/p>\n<p><span data-contrast=\"auto\">We encourage you to clearly communicate to your customer service team and\/or in your general terms and conditions the dedicated procedure for handling complaints related to Younited financing:<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"6\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">Complaint about the financing: To be addressed to Younited<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"6\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" aria-setsize=\"-1\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"auto\">Complaint about the financed product: To be addressed to the merchant<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<\/ul>\n","protected":false},"template":"","category_faq":[294],"target":[266],"class_list":["post-632","support","type-support","status-publish","hentry","category_faq-how-it-works","target-retailer"],"acf":[],"yoast_head":"<title>How can my clients express their dissatisfaction regarding Younited Pay ? 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