Our team strives to respond to all customer complaints within 72 hours. Your clients can write to us via the contact form ( in french, italian or spanish) by selecting: 

• As a prospect: “I would like to apply for financing,” specify payment in installments with a merchant, and choose the reason “I would like to make a complaint”; 

• As a customer: “I already have financing,” specify payment in installments with a merchant, then “I have an issue to report” and select the reason “I would like to make a complaint.” Your clients can also log into their Younited account or send us a letter by post to the following address: Younited – Customer Service TSA 32500 92894 Nanterre Cedex 9 

For more details on the handling of Younited customer complaints, you can consult our complaints management procedure ( in french).

Note: In case of a complaint about the goods purchased by your client, this should be handled by your own services.

We encourage you to clearly communicate to your customer service team and/or in your general terms and conditions the dedicated procedure for handling complaints related to Younited financing: 

• Complaint about the financing: To be addressed to Younited 

• Complaint about the financed product: To be addressed to the merchant