How can my clients express their dissatisfaction regarding Younited Pay ?
Our team strives to respond to all customer complaints within 72 hours. Your clients can write to us via the contact form ( in french, italian or spanish) by selecting:
- As a prospect: “I would like to apply for financing,” specify payment in installments with a merchant, and choose the reason “I would like to make a complaint”;
- As a customer: “I already have financing,” specify payment in installments with a merchant, then “I have an issue to report” and select the reason “I would like to make a complaint.” Your clients can also log into their Younited account or send us a letter by post to the following address: Younited – Customer Service TSA 32500 92894 Nanterre Cedex 9
For more details on the handling of Younited customer complaints, you can consult our complaints management procedure ( in french).
Note: In case of a complaint about the goods purchased by your client, this should be handled by your own services.
We encourage you to clearly communicate to your customer service team and/or in your general terms and conditions the dedicated procedure for handling complaints related to Younited financing:
- Complaint about the financing: To be addressed to Younited
- Complaint about the financed product: To be addressed to the merchant
Do you have any otherquestions?
Younited is a credit institution approved by the ACPR (under Banque de France) and applies the strictest security measures in order to ensure that merchant and customer data remains secure.
We take technical, physical and administrative measures to ensure the protection of this information against any type of loss, abuse, unauthorised access, breach or modification. Security measures include data encryption,…
With Younited Pay, your customers will be able to pay online or in store up to €50,000 and up to 84 instalments in under 5 minutes.
Once the customer has completed their order on the retail site and chosen Younited Pay as their payment method, they will be redirected to our subscription process.
Here are the steps to our 100%…
With Younited Pay, your clients can pay online or in store up to €50,000 in up to 84 instalments in under 5 minutes.
When a payment is made via Younited Pay, fees are applied and are charged either to the merchant or the customer (depending on the amount, duration and options set by the merchant).
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